FAQs
1. What is a curated gift bag?
A curated gift bag is a thoughtfully assembled collection of high-quality items designed for specific occasions or themes. Our gift bags include a variety of products, such as tote bags, home goods, travel gear, pet products, kitchen items, journals, candles, snacks and accessories, all selected to create a delightful gifting experience.
2. How do I place an order?
To place an order, simply browse our online store, select the gift bag you’d like, and click “Add to Cart.” Once you’re ready to checkout, follow the prompts to enter your shipping and payment information.
3. Do you offer customization for gift bags?
Currently, we offer a selection of curated gift bags that are pre-assembled. However, we are happy to consider special requests for larger orders or corporate gifts. Please contact us at info@lagunabeachbagcompany.com for inquiries.
4. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
5. How much does shipping cost?
Shipping costs vary depending on the destination and the weight of your order. You can view the shipping options and costs during the checkout process before finalizing your purchase.
6. How long does it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times vary based on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped.
7. Can I return or exchange my gift bag?
Due to the nature of our curated gift bags, we do not accept returns or exchanges unless items are defective or damaged upon arrival. If you received a damaged item, please contact us within 7 days of receipt with details and photographic evidence.
8. Do you offer gift wrapping or special messages?
Yes! We offer gift wrapping options and the ability to include a personalized message with your gift bag. You can select these options during the checkout process.
9. Are your products eco-friendly?
We strive to include eco-friendly and sustainable products in our gift bags whenever possible. Please check individual product descriptions for more details on sustainability.
10. How can I contact customer service?
For any questions or concerns, you can reach our customer service team at info@lagunabeachbagcompany.com or (323)793-1636. We are here to help!
11. Do you offer bulk or corporate orders?
Yes, we offer bulk and corporate order options. Please contact us directly at info@lagunabeachbagcompany.com to discuss your requirements and receive a custom quote.
12. How can I stay updated on new products and promotions?
You can subscribe to our newsletter at the bottom of our website to receive updates on new gift bags, special promotions, and exclusive offers. You can also follow us on social media to stay connected.